Discussion topic: Sky stream

This message was authored by: LenaH · ‎01 Apr 2026

Got my puck, plugged in and just got error messages. Now puck just stays red and eventually turns off. Ive unplugged, turned wifi off and on nothing wirks

This message was authored by: mikealanr · ‎02 Apr 2026

Hi @LenaH

Try recovery of your puck as outlined in the steps here: https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo

Namely step 5.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: lettice · ‎02 Apr 2026

Often with some turning on/off issues or stuck in standby mode, the following helps.

Read this Sky help article and perform the recovery procedure on strep 4;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read

Discussion topic: Sky stream

Sky stream

All Replies

Re: Sky stream

Re: Sky stream

Was this discussion not helpful?

Search Sky Community

Start a new discussion