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Discussion topic: My sky stream puck isn’t working properly

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This message was authored by: Orlaoneill

Message posted on ‎01 Apr 2026 06:58 PM

My sky stream puck isn’t working properly

Sky stream constantly going down and app not working on it

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Avatar for Stephen+Mourton
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This message was authored by: Stephen+Mourton

Message posted on ‎01 Apr 2026 09:50 PM

Re: My sky stream puck isn’t working properly

@Orlaoneill   Sorry to hear that.  There are usually two reasons for this.  Firstly of all check your internet speed go to Netflix and in their Help section there is an internet speed test.   Secondly make sure your puck is not touching anything with about 6 inch's of clear space all around it.

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This message was authored by: lettice

Message posted on ‎02 Apr 2026 08:13 AM

Re: My sky stream puck isn’t working properly

Posted by a Superuser, not a Sky employee. Find out more

@Orlaoneill 

 

Can you explain a bit further on your issue.

 

What exactly do you mean by constantly going down?
Is it just one particular app you are having an issue, with or more than one apps and what issues are you having with your apps?

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