Hi @Stephenlowe
Try powering it off at the mains for a few minutes and see if it behaves itself when back on. Failing that please provide some more details about the issue. I.e. is it when you are trying to watch a channel, or specific app? Who is your ISP, any special set up (e.g mesh network) etc.
However it's not normal behaviour nor a frequent issue reported on here, so it could be a faulty puck. In this case you will need to speak to sky to arrange replacement under warranty (we Are fellow customers here on the community).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
