Watching a channel, and picture and sound randomly stop. Checked all connections, all fine, not overheating, checked broadband connections all fine. Just chanells randonly stopping. Very annoyed
@Seabass14 wrote: Watching a channel, and picture and sound randomly stop. Checked all connections, all fine, not overheating, checked broadband connections all fine. Just chanells randonly stopping. Very annoyed
Have you checked the broadband speed actually being received by your puck?
To do this, open the Netflix app, navigate to the get help menu and run a network check. What speed is reported?
Posted by a Superuser, not a Sky employee. Find out more
If it's been fine previously
If you have not done so, would suggest trying a restart of your Sky Stream puck.
Go to Settings>Systems Management>Resets & Updates Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester. My good journey to Sky Stream from Sky Q. Click here to read
