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Discussion topic: Sky stream

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This message was authored by: Seabass14

Sky stream

Watching a channel, and picture and sound randomly stop. Checked all connections, all fine, not overheating, checked broadband connections all fine. Just chanells randonly stopping. Very annoyed
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This message was authored by: BenJoBanjo

Re: Sky stream


@Seabass14 wrote:
Watching a channel, and picture and sound randomly stop. Checked all connections, all fine, not overheating, checked broadband connections all fine. Just chanells randonly stopping. Very annoyed

Have you checked the broadband speed actually being received by your puck? 

To do this, open the Netflix app, navigate to the get help menu and run a network check. What speed is reported?

This message was authored by: lettice

Re: Sky stream

Posted by a Superuser, not a Sky employee. Find out more

If it's been fine previously

If you have not done so, would suggest trying a restart of your Sky Stream puck.

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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