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Discussion topic: Sky stream
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This message was authored by: Seabass14
Message posted on 23 Jul 2025 06:23 PM
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Sky stream
Watching a channel, and picture and sound randomly stop. Checked all connections, all fine, not overheating, checked broadband connections all fine. Just chanells randonly stopping. Very annoyed
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This message was authored by: BenJoBanjo
Message posted on 23 Jul 2025 06:33 PM
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Re: Sky stream
@Seabass14 wrote:
Watching a channel, and picture and sound randomly stop. Checked all connections, all fine, not overheating, checked broadband connections all fine. Just chanells randonly stopping. Very annoyed
Have you checked the broadband speed actually being received by your puck?
To do this, open the Netflix app, navigate to the get help menu and run a network check. What speed is reported?
This message was authored by: lettice
Posted by a Superuser, not a Sky employee.
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Message posted on 23 Jul 2025 06:36 PM
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Re: Sky stream
If it's been fine previously
If you have not done so, would suggest trying a restart of your Sky Stream puck.
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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