Hi @JulieC1971
We are fellow subscribers, you will need to call sky.
You say your using the app? Do you already have some Sky services? If so try using the website at Sky.com instead of the app, however you can't usually switch to Sky steam online as an existing subscriber. You should be able to order broadband online on its own.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
