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Discussion topic: Sky stream

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Avatar for Serena5
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This message was authored by: Serena5

Message posted on ‎09 Jan 2025 04:00 PM

Sky stream

Getting sick and  tired of the loading all the time and recordings might load or might not what am I paying for it's so annoying 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎09 Jan 2025 04:15 PM

Re: Sky stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @Serena5 

 

Usually the wait message is due to poor connectivity between the puck and the router or broadbans speed. Pucks need 25Mbps for HD and 30Mbps for UHD. You can test the speed you are getting in the netflix app (menu > get help? > Connection check).

 

I have a glass set and 4 pucks and don't suffer such issues, but there are many variables with delivery via broadband.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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