Hi @Serena5
Usually the wait message is due to poor connectivity between the puck and the router or broadbans speed. Pucks need 25Mbps for HD and 30Mbps for UHD. You can test the speed you are getting in the netflix app (menu > get help? > Connection check).
I have a glass set and 4 pucks and don't suffer such issues, but there are many variables with delivery via broadband.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
