Sky stream

[Hayley1112]

Have received our sky stream boxes today 2 freeze on the the 1st screen and the remotes don't do anything and won't connect. The 3rd box has gone further in but has been on 0% download for half and hour. 

[Lisa-P1987]

Hi there @Hayley1112 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.