Sky stream won’t work

[WindyLindy]

I have had sky stream for a month now and this morning when I turned it on I got the message I had to add multi room.   I have now added multi room and it still won't open the home page 

[Exiled-in-HH]

Sky Stream Puck,'s have issues with their error not meaning what they say!

Have you run a Netflix get help Network check. What connection speed was reported?

[Addie15]

Hi there @WindyLindy! We have sent an invite to chat. Look out for the blue/red chat bubble to start the conversation. Thanks.

[WindyLindy]

Hi @Addie15    I saw another discussion about a similar issue with someone and it was suggested to reboot the puck.    I did this last night and it seems to have resolved the issue.  My problem now is that because the error message was telling me I had to take out multi room I did this and now have a puck being sent to me that I don't want and have been charged £40 for doing so and can't see where I can cancel this puck and request a refund.   Trying to call Sky and speak to a human is almost impossible.  

[Exiled-in-HH]

Sky need to do something about their error messages.

You will have to persevere  with Sky's 20th Century CSs!

Would you believe some claim you can get through in 2 mins when calling Sky by phone😂