Sky stream won’t link to sky id

[Fiona114]

I've recently switched from Sky Q to Sky stream. Unfortunately when I try to set up sky stream, I am given a QR code to 'link your account'. When I follow the QR code I get the message "Oops there has been a problem" on any device I try to register on.

Sky's helpline don't seem to understand how to address this- does anyone have any ideas? Thanks in advance 

[Addie15]

Hi there, @Fiona114.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147