Sky stream sucks!

[KeithL63]

Persuaded to have Sky Stream when I finally spoke to someone I thought was going to help reduce my bill. 10 days later and I still can't get it to work. My connection speed is 56.56mbps according to Netflix but I still can't watch anything for more than 10 or 15 seconds before the screen freezes, and I have to reboot. Ethernet cable has made no difference. Should I buy a powerline adaptor (whatever that is!). So sick of Sky and their non-existent service. 

[MarkGoldsmith]

@KeithL63 when you switched over to the ethernet cable did you also disable the Wifi in the puck's network settings? If Wifi is enabled and you have previously set it up for Wifi the puck will keep switching between Wifi and ethernet for some reason.

[KeithL63]

Thanks Mark. I did, but to no avail.

[Super+Anthony]

@MarkGoldsmith That's a very useful tip

How do u get there please?

I had to say I am very impressed why the picture and sound quality, compared to Q

[Fothergill1]

@Super+Anthony  I previously has a Glass TV and changed to a Stream puck with a new Samsung TV and soundbar. Since doing so the picture and sound are outstanding.

To turn off WiFi go to Settings > Network > Advance Settings.  The second option is WiFi on/off.

[Super+Anthony]

Agree fully. 

Thank you so much for the tip. I didn't think you need WiFi on if you using Ethernet