Sky stream subscription issue

[JJackson24]

I'm really not sure why I've been directed here to get an answer to my problem! 

I have sky stream which I pay monthly, I am 2 months in with it. I'm supposed to get discovery plus but they state I don't have a sky subscription and when I've logged into Sky it states I don't have a subscription.

I can get the sky and Netflix on it and sky are taking the money.

Is there anyway of contacting a real person at sky and not a robot?

Thank you.

[GD1]

@JJackson24  To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to JJackson24.

[Lisa-P1987]

Thanks for chatting to us JJackson24. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks