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Discussion topic: Sky stream software

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Avatar for James01121
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This message was authored by: James01121

Message posted on ‎25 Jan 2026 03:32 PM

Sky stream software

Every time I go to watch my sky stream puck the light is red and I get a software error message. It was only installed last Wednesday and shows everyday. 

I have to reset the puck each time before I can watch anything which is annoying and frustrating.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎25 Jan 2026 05:24 PM

Re: Sky stream software

Posted by a Superuser, not a Sky employee. Find out more

Hi @James01121 

 

It sounds like it could be a faulty puck. The best course of action is to call sky and asky for a replacement. 

 

You can also try resetting the puck as per sky's article here: https://www.sky.com/help/articles/sky-glass-software-error-sky-stream

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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