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Discussion topic: Sky stream set up

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Message posted on ‎14 Apr 2024 12:10 PM

Sky stream set up

I got a sky puck so I can have multiroom but it won't set up. It's saying it's connected to wifi but then just constantly loads when it comes to the sky stream setup part

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This message was authored by: MarkGoldsmith

Message posted on ‎14 Apr 2024 12:12 PM

Re: Sky stream set up

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@Debbie93 wrote:

I got a sky puck so I can have multiroom but it won't set up. It's saying it's connected to wifi but then just constantly loads when it comes to the sky stream setup part

Try unplugging the puck for a couple of minutes and see if that helps.

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This message was authored by: Debbie93

Message posted on ‎14 Apr 2024 03:14 PM

Re: Sky stream set up

I done that and it's still the same. It eventually comes up saying system error 

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This message was authored by: MarkGoldsmith

Message posted on ‎14 Apr 2024 09:30 PM

Re: Sky stream set up

Posted by a Superuser, not a Sky employee. Find out more
@Debbie93 wrote:

I done that and it's still the same. It eventually comes up saying system error 

@Debbie93 is this on the initial puck setup? So you haven't actually been able to activate the puck yet?

Sky Stream, Sky Glass Air and Sky Broadband customer

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Message posted on ‎14 Apr 2024 10:38 PM

Re: Sky stream set up

Hi @Debbie93 


Try and activate your sky stream puck where your main sky stream device is. Ideally via Ethernet, then move it back to the room where it will reside full time.

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