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Discussion topic: Sky stream service

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This message was authored by: TelJ72

Sky stream service

Sky stream puck keeps lagging
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This message was authored by: GD1

Re: Sky stream service

Posted by a Superuser, not a Sky employee. Find out more

@TelJ72  Lagging in what way, you need to provide a lot more details for the community to help.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: HuliKaBalbon

Re: Sky stream service

If you mean there is a delay between audio and the lips of characters being in sync, I initially had that problem and tried playing around with the audio delay settings on the puck, but didn't notice any difference.

 

I then checked the HDMI cable i plugged in (that was pullsed from a Sky Q box and was working fine) and noticed i purchased it roughly 4 years back (so not HDMI 2.1). Got a new HDMI 2.1 certified cable, and the aync issues disappeared.

 

If this is not your issue, then please do send more details.

This message was authored by: Th15

Re: Sky stream service

I resolved this issue by changing the sound settings to pass thru.

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