Hi @Aimee46 the best course of action is to contact Sky via the Sky Help portal. If you want to speak to somebody, you can click "Need more help?" at the bottom, and within that content you will see a phone number (we can't post phone numbers in this community).
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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
