Sky stream puck set set up

[kallumtaylor2703]

as I'm setting up one of my pucks it comes up with unable to link to our account

[Fothergill1]

@kallumtaylor2703I would reset the puck and start the process again.

1. On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.
2. Switch off the Sky Stream puck at the mains plug socket. There's no need to unplug it.
3. Press and hold the Standby button on the bottom of the Sky Stream puck. 
4. Keeping your finger on the button (underneath the puck), switch the power back on at the mains and wait until you see the LED lights flash amber then green,  then remove your finger.
5. Let the Sky Stream puck complete the recovery process. This can take a while up to 15 minutes, depending on your broadband speed.
6. Switch the Sky Stream puck back on and follow the on screen steps to set it up