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Discussion topic: Sky stream puck order ' rejected'

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Avatar for 94SEAN
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This message was authored by: 94SEAN

Message posted on ‎08 Dec 2025 09:50 AM

Sky stream puck order ' rejected'

I signed up for Sky broadband and ulitimate TV on the 1 dec , The broadband box arrived on the 2nd and was activated on the 4th No issue. The stream Pucks have not been delivered and are not even showing up as out for delivery? When I rang Sky and eventually got through they said the puck order was rejected and I now need to wait 24 hours for a cancellation team to ring me , Cancel and rejoin? Surely this is not the case ? 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎08 Dec 2025 11:49 AM

Re: Sky stream puck order ' rejected'

Posted by a Superuser, not a Sky employee. Find out more

Hi @94SEAN 

 

We are fellow customers here on the community. There could be a number of reasons why the order has failed. I assume they mean that the order is stuck on their system and they need to cancel the stream order and then reorder it.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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