This discussion topic has been answered Discussion topic: Sky stream puck not working

This message was authored by: Ashleigh881 · ‎08 Feb 2026

I was given sky stream puck last week. It keeps freezing then turning itself off. It then comes back on & loops off & on then I get a blank screen. Has anyone had this issue?

This message was authored by: Ashleigh881 · ‎13 Feb 2026

Hi, Thanks for your reply. I had an engineer come out and it was the puck. So I managed to get a replacement.

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This message was authored by: mikealanr · ‎08 Feb 2026

Hi @Ashleigh881

Please post more information. Who is your ISP? What broadband speed have you got? What speed is your puck getting (Test in netflix> profile pic > get help > connectivity check)

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Ashleigh881 · ‎13 Feb 2026

Hi, Thanks for your reply. I had an engineer come out and it was the puck. So I managed to get a replacement.

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