2

This discussion topic has been answered Discussion topic: Sky stream puck not working

Reply
Answered - Go to Answer
Avatar for Ashleigh881
Level 1 icon
What's this?
This message was authored by: Ashleigh881

Message posted on ‎08 Feb 2026 02:08 PM

Sky stream puck not working

I was given sky stream puck last week. It keeps freezing then turning itself off. It then comes back on & loops off & on then I get a blank screen. Has anyone had this issue?

Report post
Post 1 of 3
311 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Ashleigh881
Level 1 icon
What's this?
Topic Author
This message was authored by: Ashleigh881 Answer

Message posted on ‎13 Feb 2026 02:52 PM

Re: Sky stream puck not working

Hi, Thanks for your reply. I had an engineer come out and it was the puck. So I managed to get a replacement. 

View this Answer within the discussion

Report post
Post 3 of 3
234 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎08 Feb 2026 02:53 PM

Re: Sky stream puck not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ashleigh881 

 

Please post more information. Who is your ISP? What broadband speed have you got? What speed is your puck getting (Test in netflix> profile pic > get help > connectivity check)

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 3
305 Views
0 Likes
Reply
Avatar for Ashleigh881
Level 1 icon
What's this?
Topic Author
This message was authored by: Ashleigh881 Answer

Message posted on ‎13 Feb 2026 02:52 PM

Re: Sky stream puck not working

Hi, Thanks for your reply. I had an engineer come out and it was the puck. So I managed to get a replacement. 

Report post
Post 3 of 3
235 Views
0 Likes
Reply

Did this answer not help you?
Reply
Answered - Go to Answer