Sky stream puck issues

[Fregrin]

Hello,

I am having afew issues with my sky stream puck. Watching the latest venom movie and it wouldn't start just black screen if I tried to fast forward says you have to  watch adverts first but just a black screen. I backed out to home to try again and the puck freezes. I had to restart devices via mains twice before finally worked and allowed me to watch the film.

Afterwards I  wanted to watch murderbot so I press play on the episode and am presented with weak or no signal from my tv. Puck won't turn on even through I get green light  when press on/off with the remote. Only way to fix is to unplug at mains again, Then I try watch episode again and but I get the same thing.

Also puck is in open area but it's extremely hot ?

This is spoiling my evenings entertainment. 😤

help please ?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147