Sky stream puck faulty

[Tom24578]

We started a new contract with sky tv in the middle of January. The box has never worked consistently. 
often freezing and sometime not even turning on, only displaying a static 'fuzzy' screen. I had gone though the online reset steps and still it doesn't work consistently. 
i wanted to check that our box is not faulty and if there is somthing you can do your end to remedy the issue 

[lettice]

When you say does not turn on, have you changed the following setting in the puck settings to see if that helps?
Change both your pucks to the following recommended settings set in Settings>

Set Network standby mode to ON and Overnight power saving to OFF
Turn wifi OFF under Network if connected via ethernet.

Plus, often the causes similar to yours is a wifi network issue or interference.

Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?