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Discussion topic: Sky stream puck app issues (disney)

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Avatar for JimmyD
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This message was authored by: JimmyD

Message posted on ‎26 Dec 2023 05:33 PM

Sky stream puck app issues (disney)

The sky stream puck does not seem to like playing anything on the Disney app. The picture is grainy (like when there is a dodgy label somewhere) and it keeps dropping out and coming back on... this seems specific to this one app and rather annoying.

 

Anyone else had this issue? 

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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎26 Dec 2023 07:06 PM

Re: Sky stream puck app issues (disney)

Posted by a Superuser, not a Sky employee. Find out more

Try doing an app refresh: Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution.

 

Also a reboot of the puck by turning it off at the plug for at least 30 seconds may also help.

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