Hi @Linda1235
This usually points to connection issues. Try turn off at the mains for a few minutes in the first instance. Failing this does your broadband meet the minimum requirements of 25Mbps for HD and 30Mbps for UHD? You can check the speed your puck is getting by opening netflix, going to get help? And selecting connection check.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
