Sky stream not working

[Rdmurphy]

Hi I can't seem to watch anything on sky 

[BenJoBanjo]

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@Rdmurphy wrote:

Hi I can't seem to watch anything on sky 

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Have you tried turning it off at the wall for a minute or two then powering it back on? 

[Col1981]

Having similar issues.. Ive unplugged it, rebooted it.. Speed test on my phone confirms (non sky) broadband is working fine

[BenJoBanjo]

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@Col1981 wrote:

Having similar issues.. Ive unplugged it, rebooted it.. Speed test on my phone confirms (non sky) broadband is working fine

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You need to do the speed test on the puck itself - find out what it's actually receiving. Do this by running a network check from the get help menu on the Netflix app. 

[lettice]

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@Rdmurphy wrote:

Hi I can't seem to watch anything on sky 

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@Col1981 wrote:

Having similar issues.. Ive unplugged it, rebooted it.. Speed test on my phone confirms (non sky) broadband is working fine

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Can you explain more on what your issues are.

Is it live TV or apps you having issues with or is it both.

Are you seeing any on screen messages?

Having a good local network broadband reach is key to Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.

Sky recommend having a minimum broadband speed of 25Mbps.
Or 30Mbps if you add an extra Sky Stream puck or watch in UHD.

Using the Sky Sports live sync adds a few Mbps per puck and can have an initial 6-8Mbps extra on the live sync startup.

For some initial diagnosis;
Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period.
What is your speed for each puck?

Instead of doing a power restart, try a puck settings restart.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.