Sky stream low volume

[daftjonny]

Hi. 

I used to have sky Q for several years and the sound was great. Either through my TV or connected to my Dennon Amp.

I left Sky for a year and came back recently. since having Sky stream with the little box and the sound is a lot quieter than the SkyQ Box. It's terrible. 

if I am using my tv for an app or a chrome stick it's all ok. Yet through Sky stream it's such a low volume. Sorry for repeating myself. 

has anybody else had this problem?

all other tech is fine inc ps5 etc. 

[CoffeeDrinker]

Curious - what model is your Denon AVR? And what are your Sky Stream's audio settings under Settings > Picture & Sound > Sound?

Used my Denon X3500H AVR with a Stream puck and now with a 65" Sky Glass gen 2 without issue. 

[GD1]

@daftjonny I would check your puck sound settings as per @CoffeeDrinker   Auto should be all you need if connected to the AVR through HDMI.

I don't have any issue with a Sony 7.1 Amp/Receiver.