Sky stream lock up

[Malc687]

I received my puck yesterday and the tv works fine for a while, then locks up and shows technical fault. If i reboot the puck it is ok for a short while and happens again. 
My download speed is 46-50 mbs

[SlenderRobert]

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@Malc687 wrote:

I received my puck yesterday and the tv works fine for a while, then locks up and shows technical fault. If i reboot the puck it is ok for a short while and happens again. 
My download speed is 46-50 mbs

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Are you connected via WiFi? If so then try connecting vie ethernet cable direct to your router. The pucks are very sensitive to WiFi speed fluctuations and these are minimised by using ethernet. 

Is your download speed actually what the puck is receiving or what is received at the router?

Open the Netflix app on the puck, navigate to the Get Help menu and run a Network speed test to see what speed is actually being received. 

[Bettsy1234]

I've had Sky Plus HD, Sky Q and now Sky Stream. Everyone one of their boxes locks up all the time. Always been the same, they never seem to fix it and you go round in circles with support. Every 3 to 4 days my Stream won't switch on, and I have to get up and power it down. Pain in the backside and no other set top box does it.