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Discussion topic: Picture

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Avatar for WILLIAM_-
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This message was authored by: WILLIAM_-

Message posted on ‎28 Jan 2026 09:45 AM

Picture

Picture goes white
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎28 Jan 2026 04:51 PM

Re: Picture

Posted by a Superuser, not a Sky employee. Find out more

Hi @WILLIAM_- 

 

You will need to provide more information for the community to assist. When does it go white? When you turn on? Watch live TV? Specific apps? Is this a new install? What TV are you using etc.

 

Remember we are fellow customers and no nothing about you and your setup  unless you tell us!

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: WILLIAM_-

Message posted on ‎01 Feb 2026 12:39 PM

Picture

Sky keeps losing sound and screen goes white
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Message posted on ‎01 Feb 2026 12:41 PM - last edited: ‎01 Feb 2026 12:43 PM

Re: Picture

Posted by a Superuser, not a Sky employee. Find out more

@WILLIAM_- 

On which TV platform? You've posted on the broadband board. 

exit: I have merged your post into the duplicate you posted a few days ago. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: WILLIAM_-

Message posted on ‎01 Feb 2026 12:46 PM

Picture

Picture goes white ,or sound goes off on different channels, i am using hisense tv
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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎01 Feb 2026 01:16 PM

Re: Picture

Posted by a Superuser, not a Sky employee. Find out more

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

 

Which Sky TV Service do you have?

 

  • Sky+ (Satellite box)
  • Sky Q (Satellite box)
  • Sky Stream (Internet box)
I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus
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This message was authored by: Daniel0210

Message posted on ‎01 Feb 2026 01:17 PM

Re: Picture

Posted by a Superuser, not a Sky employee. Find out more

@WILLIAM_- 

You have already posted in the Stream board, then the broadband board, so no need for another duplicate post. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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