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Discussion topic: Sky stream keeps freezing

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This message was authored by: johnharding

Sky stream keeps freezing

Had my sky stream for 5days and it keeps freezing trying to disconnect consistently nothing works 

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This message was authored by: Jporch316

Re: Sky stream keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@johnharding wrote:

Had my sky stream for 5days and it keeps freezing trying to disconnect consistently nothing works 


Hi @johnharding 

 

@first port of call is to check the speed being received by your stream puck .... to do this navigate to the Netflix app - go to settings - network - check network 

 

you need at least minimum 30 mbs to be able to stream.

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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