Sky stream error msg. There is a technical fault

[vce]

Sky stream continually crashes and screen shows following error message.

There is a technical fault. Please try again later.

This fault is in addition to picture and sound continually freezing.

Have powered router, puck up and down to no avail.

Unable to get any response from Sky's help desk on Facebook 

[peter-marlow+1966]

vce

Welcome to the forum 

We are all fellow customers on here like yourself 

It sounds like  a wifi issue that you are  having  you can check this by opening Netflix going to help opening that and running check my network this will tell what speed your puck is getting, things to bear in mind are the more devices that you have connected to the Internet the weaker the signal is to each one. If you  live on an old house with solid brick  interior walls  this can effect  your  wifi signal to,have you tried connecting the puck with an ethernet cable it is more stable than WiFi