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Discussion topic: Sky stream delivery?

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This message was authored by Kath86 This message was authored by: Kath86

Sky stream delivery?

Hi all,

So my mum has ordered a subscription to sky stream, we signed up on Saturday night at about 11pm. Unfortunately though when putting in her email we made a small mistake, putting .con instead of .com. it was quickly rectified and shes been able to log in to mysky and skygo (and use it to watch all the channels). However, shes had no more emails or any notifications of tracking, and in her account under order tracking it just says "activation due". We're just worried that she might have missed a vital email that she need to agree to, or is it that the delivery and notifications are just really slow? 

Thanks in advance!

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream delivery?

Posted by a Superuser, not a Sky employee. Find out more

It's possible that whichever delivery courier will be delivering the sky stream has been given the incorrect email address in that case meaning that order update emails from the courier company may not be getting delivered.

 

however there is a good chance, depending on the courier that is being used that on the day it is due to be delivered you will get a text message with the delivery window first thing in the morning.

Sky Stream and Sky Broadband customer

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