Hi @lenat82
Has it ever worked? Have you tried a reboot in the first instance (settings > system management> resets & update > restart).
Failing tail try powering off at mains, rebooting your router, wait for internet to reconnect and then power back on at the mains.
If that doesn't work run a speed check in netflix (profile pic (top left) > get help? > Connectivity check) and post the result here. Sky say your need 25Mbps for HD, 30Mbps for UHD and 35Mbps if multiple sky devices.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
