Sky stream at 2160p operating at 60hz by default?

[morkboy_wonder]

By fault as soon as I set the puck to 2160p it also locks at 60hz. 

I assume sky sports are at the uk standard 50hz because on my Samsung tv I get terrible juddering. My tv when set to 60hz doesn't like a 50hz stream

if I try setting it back to 1080p it even sticks at 60hz there (although this is 50hz out of the box). 

I am on the 1.2 software. 

is anyone else experiencing this?

[SlenderRobert]

@morkboy_wonder 

This has been noted by others:

https://helpforum.sky.com/t5/Glass-Stream-Live/Sky-Stream-switching-to-60hz-FPS-after-standby/m-p/43... 

Doesn't seem to happen on my puck though. 

[Fothergill1 · Accepted solution]

@morkboy_wonder Sky are aware of the issue which seems to have started with the QS020 update a couple of weeks ago.  They are currently working to fix the issue which will no doubt be included in a future update.

[morkboy_wonder]

Thanks @Fothergill1 

[Fothergill1]

@morkboy_wonder Have a look at the link provided by @SlenderRobert as it contains a workaround which you can use whilst Sky find the solution 😀

[morkboy_wonder]

Thanks for the heads up. Yep the app trick works. 

[Jason+Golding]

I am a big fan of stream but I do find it incredulous that sky continue to release software updates that clearly flawed. What happenned to thorough testing prior to release, especially with this kind of issue - simply not acceptable