Sky stream akipping and jumping

[JT19681]

My sky stream keeps skipping and jumping and I have tried all the relevant things to resolve this

[GD1]

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@JT19681 wrote:

My sky stream keeps skipping and jumping and I have tried all the relevant things to resolve this

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Such as?  No one here knows what you have or haven't tried.

If it's skipping/jumping it suggest poor wifi/low broadband speed at the puck

On the puck open the netflix app, go to Get Help, run connection test, what speed is being reported?

[Luker-T]

Im currently getting 65.54 Mbps. 
just shows how awful sky fibre is. Even with an ethernet cable im still getting awful speeds. With virgin I was getting 250-300 constantly

[GD1]

@Luker-T  I'm not sure how this is related to OPs issue?

[lettice]

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@JT19681 wrote:

My sky stream keeps skipping and jumping and I have tried all the relevant things to resolve this

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You have not actually told us what you have tried.

Have read of the following, some of it may help.

Having a good local network broadband reach is key to Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.

Sky recommended a minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

The live sync Sky Sports channel option can also add a few Mbps per puck when in use.

How is your Sky Stream puck connected, wifi or ethernet?

Can you please run a speed test on your Sky Stream puck.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down from the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

If using wifi, under Settings>Network on your puck, what does the network status state?

Worth a check to see what it says there when your Puck is having any kind of freezing type issues.

Plus, change your puck to following recommended settings set in Settings>
Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.

[Dazzasky]

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@lettice wrote:

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@JT19681 wrote:

My sky stream keeps skipping and jumping and I have tried all the relevant things to resolve this

---

You have not actually told us what you have tried.

Have read of the following, some of it may help.

Having a good local network broadband reach is key to Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.

Sky recommended a minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

The live sync Sky Sports channel option can also add a few Mbps per puck when in use.

How is your Sky Stream puck connected, wifi or ethernet?

Can you please run a speed test on your Sky Stream puck.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down from the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

If using wifi, under Settings>Network on your puck, what does the network status state?

Worth a check to see what it says there when your Puck is having any kind of freezing type issues.

Plus, change your puck to following recommended settings set in Settings>
Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.

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Out of interest, how do you run a speed test when Netflix is signed out? The help section is not there for me to test. Just curious. 

[Jporch316]

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@Luker-T wrote:

Im currently getting 65.54 Mbps. 
just shows how awful sky fibre is. Even with an ethernet cable im still getting awful speeds. With virgin I was getting 250-300 constantly

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You are not comparing like for like ! Presumably you have switched from a high speed full fibre VM internet connection for a much slower sky FTTC connection .......

[Dazzasky]

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@Luker-T wrote:

Im currently getting 65.54 Mbps. 
just shows how awful sky fibre is. Even with an ethernet cable im still getting awful speeds. With virgin I was getting 250-300 constantly

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In theory a speed of 65Mbps should be sufficient  and normally it would be however once Sky Stream is brought into the equation it apparently appears insufficient especially if you have other devices that are connected to your internet @Luker-T