Sky stream TV guide issue

[Hl26]

I am not able to access my TV guide on the Home Screen, or when I say "TV Guide" into remote therefore unable to watch live TV 

My Sky Stream puck is connected to the internet, but the TV Guide is completely blank and every live channel says unavailable. I’ve refreshed the apps and power-cycled the puck, but the issue remains.

[Owenjay19]

Possibly try a reset by the settings section? 

[lettice]

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@Hl26 wrote:

I am not able to access my TV guide on the Home Screen, or when I say "TV Guide" into remote therefore unable to watch live TV 

My Sky Stream puck is connected to the internet, but the TV Guide is completely blank and every live channel says unavailable. I’ve refreshed the apps and power-cycled the puck, but the issue remains.

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As mentioned above.

Would suggest trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

[Hl26]

Honestly I've tried everything! Restart, app refresh, full reboot of puck. Restarted BB router for good luck but it's not a BB issue 

nothing seems to fix it 

[Hl26]

Unfortunately I've tried all of these!

[lettice]

@Hl26 

Thanks for coming back. Does sound odd not seeing the tv guide at all.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[Sky_Gee]

Thanks for escalating this @lettice  We’ve sent @Hl26  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.