Discussion topic: Sky stream. Not loading

This message was authored by: Mattjk1 · ‎02 May 2026

When loading screen is black and sky in middle and nothing else

This message was authored by: lettice · ‎02 May 2026

This is usually when your puck is getting stuck in a standby state.

Have a read of this Sky help article, namely performing the recovery procedure on step 4;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

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Discussion topic: Sky stream. Not loading

Sky stream. Not loading

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