Sky stream/ EE HUB

[tvboy55]

Every morning I switch on one if my pucks which is hardwired with a cat 5 cable directly to a port  on my new EE hub it gives me a blue screen saying no wi fi connection even tho wi fi is turned off -.

Any ideas - I tried toggling the startup options on/off .

Other pucks connected via switches and normally always powered off if not in use have no issue  .

Cat five cable  has been checked and new connectors put on to remove that possibly being  the issue . 

 

 

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[lettice]

You need to have Network standby set to On.

Your setting for Overnight power saving to Off is the preferred option.

When you make a change to any of these options, you need to do a settings restart as below to make sure the option is set.

Also, it is not wise to turn the power switch off or remove the plug overnight for a puck.

Just use the remote control to switch off the puck, so it stays in standby.

The puck runs on a very low power in standby and it also does updates overnight.

Switching off for a long period will disconnect it from the network and will cause problems on wake up.

A short power restart of a few minutes or a restart using the settings restart option is fine and will keep the network connected.

Settings restart:

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[tvboy55]

Thanks just done the reset hopefully it works will not know now probably till tomorrow morning . As for the other pucks I am aware re overnight updates I normally leave them all powered up when a new update is rolled out till they all update . Up to yet , well over a year , never had any issue reconnecting to network when I have them powered down  just ironically the one box which is always  on .    

. 

[tvboy55]

Unfortunately made absolutely no difference still says no wi fi connection even tho wi fi is off and it's connected via  cat 5 to my hub  

[Jporch316]

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@tvboy55 wrote:

Unfortunately made absolutely no difference still says no wi fi connection even tho wi fi is off and it's connected via  cat 5 to my hub  

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Try removing the cat 5 cable and using wifi only.

also if you have any switches in between the router and device this can cause some weird issues. I would also try a different cat 5 cable 

is your EE internet mobile or landline based ? Mobile internet is also prone to causing weird issues 

[tvboy55]

Thanks internet is fibre to the property no switch but the cat 5 cable is pulled tho the cabling conduit where the sky Q satellite cables were installed . ( ie in the walls ) . Since I paid for the cat 5 to be routed via the conduit I really want to use it as EE wi fi is very  unstable . Am getting two brand new cat 5 cables put in after Xmas .