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Message posted on ‎11 Dec 2024 01:02 PM

sky puck

sky puck box working in front room but my other sky puck bix not working in my bedroom

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This message was authored by: MarkGoldsmith Answer

Message posted on ‎11 Dec 2024 01:13 PM

Re: sky puck

Posted by a Superuser, not a Sky employee. Find out more

Check out the posted marked as the answer in this thread: https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-Showing-No-Subscription/td-p/4487349

 

There is a known issue affecting some customers and the workaround steps are provided in that post

Sky Stream and Sky Broadband customer

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This message was authored by: MarkGoldsmith

Message posted on ‎11 Dec 2024 01:06 PM

Re: sky puck

Posted by a Superuser, not a Sky employee. Find out more

What exactly do you mean by "not working"?

 

The more information you can give the better the chance of the community here being able to help

Sky Stream and Sky Broadband customer

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This message was authored by: tracey-63

Message posted on ‎11 Dec 2024 01:09 PM

Re: sky puck

my sky puck works on my tv in front room but my sky puck in my bedroom says i need to have sky ultimate tv package to watch it which i already have ?

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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎11 Dec 2024 01:13 PM

Re: sky puck

Posted by a Superuser, not a Sky employee. Find out more

Check out the posted marked as the answer in this thread: https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-Showing-No-Subscription/td-p/4487349

 

There is a known issue affecting some customers and the workaround steps are provided in that post

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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