Sky stream Continue watching not functioning

[cemyon]

no longer see continue watching and I have no indication of which episodes I have watched - judging by the discussion I am not alone and this continues to be a long running problem. Grateful for any advice you may have, Simon

[Gincap]

It's quite rediculous that this still happens, if you go into your playlist and out again that can refresh your CW rail if not restart the Puck via settings or power off and back on after a few minutes. 

Alternative just wait and as if by magic it will come back eventually. 

[cemyon]

Thanks for responding but I have tried all the above and also followed AI research advice, to change sky TV account settings, but which also failed to solve this.

As someone - so called sky VIP - paying in the region of £180 monthly - it is unbelievable that I can't simply report this matter directly to a sky engineer and get this irritating, long standing problem dealt with and instead need to ask advice from other dissatisfied customers.

[Gincap]

@cemyon 

If you have spoken to Sky and you are not satisfied I'd suggest putting it in writing and ask for help. VIP means nothing in reality but being a customer does so write with your concerns. 

I've found the complaints procedure works very well in resolving issues. To be honest I've always found Sky call centres to be very helpful in the main. Good luck. 

https://www.sky.com/help/articles/how-to-make-a-complaint#email-us-only

[cemyon]

I haven't spoken to sky because I can't get a number that will let me speak to anyone to report this issue. 

If I don't get a successful response to this then I will submit a complaint to sky.

[Gincap]

@cemyon 

If you follow the link above in my post there is a callus option. You won't get the answer you want here as no Sky employee will follow up in the community it is customers helping customers. 

So......

[cemyon]

Thanks again for your help Gincap - the link to the call centre worked well but after 30 mins waiting I gave up and hung up frustrated as ever!

[Gincap]

Oh dear

Get an email off asap I suggest.