Sky sent me a defective SKY TV Remote

[Rose542]

I have not used my SKY TV in 2 months because the SKY Remote stopped working many weeks ago.

Back then , I complained to SKY and a promise was made to send me a new one.

I got nothing from SKY for weeks!

On Monday after waiting for many weeks I complained again.

• This morning I received another 

Remote but it was Dead on Arrival!

The Remote is not working because the battery compartment has an ashy substance on the batteries. 

Therefore  I am back to Square, one of not using my SKY TV!

For how long  SKY?

Why are your Remotes defective???

[mikealanr]

Hi @Rose542 

Your not talking to Sky we are fellow customers here on the forum. I have had a replacement remote and it arrived next day. Unfortunately it sounds like someone didn't do something they should.

As an alternative if you still have Sky Q kit, you can pair and use this until a working replacement arrives or if you have Amazon you can buy one (not that you should have to). www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

Or you can try ordering from from Sky here (instead of calling): https://www.sky.com/help/forms/streaming-tv-remote

MikeAlanR

[TimmyBGood]

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@Rose542 wrote:

Why are your Remotes defective???

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I'd imagine that's due to a problem in materials, manufacturing, transit or storage.  Such things happen, particularly in a global distribution system.

[Exiled-in-HH]

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@Rose542 wrote:

I have not used my SKY TV in 2 months because the SKY Remote stopped working many weeks ago.

Back then , I complained to SKY and a promise was made to send me a new one.

I got nothing from SKY for weeks!

On Monday after waiting for many weeks I complained again.

• This morning I received another 

Remote but it was Dead on Arrival!

The Remote is not working because the battery compartment has an ashy substance on the batteries. 

Therefore  I am back to Square, one of not using my SKY TV!

For how long  SKY?

Why are your Remotes defective???

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Replacement remotes should arrive in a few days .... never wait a week or months😉