Sky remote only working partially

[DaveKMoore]

Sky broadband is working fine on all my devices, including on the TV I want to watch Sky.  The Sky remote switches on the puck but does nothing else.  I've tried the reset buttons with no result.  What next pls?

[Shooter1972]

Have you linked your remote by holding 1 and 3 for 3 secs and find your tv make and model?

[mikealanr]

Hi @DaveKMoore 

Try all the troubleshooting steps in this article: https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=Re-pair%20your%20remote,conn....

If non of them resolve the issue, the last step advises how to obtain a replacement.

MikeAlanR