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Discussion topic: Sky remote only working partially

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Avatar for DaveKMoore
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This message was authored by: DaveKMoore

Message posted on ‎14 Feb 2025 12:25 PM

Sky remote only working partially

Sky broadband is working fine on all my devices, including on the TV I want to watch Sky.  The Sky remote switches on the puck but does nothing else.  I've tried the reset buttons with no result.  What next pls?

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Avatar for Shooter1972
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This message was authored by: Shooter1972

Message posted on ‎14 Feb 2025 12:38 PM

Re: Sky remote only working partially

Have you linked your remote by holding 1 and 3 for 3 secs and find your tv make and model?

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Superuser
This message was authored by: mikealanr

Message posted on ‎14 Feb 2025 03:59 PM

Re: Sky remote only working partially

Posted by a Superuser, not a Sky employee. Find out more

Hi @DaveKMoore 

 

Try all the troubleshooting steps in this article: https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=Re-pair%20your%20remote,conn....

 

If non of them resolve the issue, the last step advises how to obtain a replacement.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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