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Discussion topic: Sky remote not working

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This message was authored by Tommy_21 This message was authored by: Tommy_21

Sky remote not working

Hi,

 

I got a sky box a couple of months ago and it all worked fine. About a week ago the remote stopped working properly. Most of the buttons did nothing. Some turned the box off. But the audio searching still worked. 

 

To try to fix it I've tried replacing the batteries in the remote. Plugging the box out and back in to reset it. Holding 7+9 (which did nothing). Holding 1+3 which brought up a screen saying it was connecting the remote and box - when it succeeded it wants me to press the select button on the remote but that still doesn't work so box ends up pushing off.

 

Nothing has worked and I'm stumped. Anyone got any ideas?

 


Best Answers
This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Sky remote not working

Posted by a Superuser, not a Sky employee. Find out more

@Tommy_21 The Stream remotes are fairly unreliable and often have issues.

 

Have a look at the following troubleshooting guides to see if they help.

Troubleshooting guide

Remote help

 

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).

 

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 

 

If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.

 

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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Sky remote not working

Posted by a Superuser, not a Sky employee. Find out more

@Tommy_21 The Stream remotes are fairly unreliable and often have issues.

 

Have a look at the following troubleshooting guides to see if they help.

Troubleshooting guide

Remote help

 

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).

 

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 

 

If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.

 

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
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