Discussion topic: Sky puk keeps disconnecting from network even though it’s connected via Ethernet cable not wifi

This message was authored by: Steve253 · ‎10 Jun 2024

Our sky puk is connected via Ethernet connection not WiFi but keeps saying it's lost internet connection and we know there's no issues with our broadband or router

This message was authored by: CoffeeDrinker · ‎10 Jun 2024

If your puck is connected via Ethernet, have you tried turning WiFi off on the puck? (To be absolutely sure the puck isn't using WiFi instead of Ethernet)

Sky Glass & Stream Puck customer w/Sky Entertainments & Netflix, Sky Cinema, Whole Home & UHD/Dolby Atmos add-on.

This message was authored by: MarkGoldsmith · ‎10 Jun 2024

@CoffeeDrinker wrote:
If your puck is connected via Ethernet, have you tried turning WiFi off on the puck? (To be absolutely sure the puck isn't using WiFi instead of Ethernet)

Also worth rebooting the puck by unplugging it for a minute once you disable the WiFi to ensure the setting takes affect.

The puck will default to WiFi if it's enabled even if an Ethernet cable is plugged in for some reason.

Sky Stream, Sky Glass Air and Sky Broadband customer

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Discussion topic: Sky puk keeps disconnecting from network even though it’s connected via Ethernet cable not wifi

Sky puk keeps disconnecting from network even though it’s connected via Ethernet cable not wifi

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Re: Sky puk keeps disconnecting from network even though it’s connected via Ethernet cable not wifi

Re: Sky puk keeps disconnecting from network even though it’s connected via Ethernet cable not wifi

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