10 Jun 2024 08:26 PM
Our sky puk is connected via Ethernet connection not WiFi but keeps saying it's lost internet connection and we know there's no issues with our broadband or router
10 Jun 2024 08:36 PM
If your puck is connected via Ethernet, have you tried turning WiFi off on the puck? (To be absolutely sure the puck isn't using WiFi instead of Ethernet)
10 Jun 2024 09:36 PM
Posted by a Superuser, not a Sky employee. Find out more
@CoffeeDrinker wrote:If your puck is connected via Ethernet, have you tried turning WiFi off on the puck? (To be absolutely sure the puck isn't using WiFi instead of Ethernet)
Also worth rebooting the puck by unplugging it for a minute once you disable the WiFi to ensure the setting takes affect.
The puck will default to WiFi if it's enabled even if an Ethernet cable is plugged in for some reason.
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