Discussion topic: Sky pucks keep dropping out
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Message posted on 07 May 2025 11:47 AM
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Sky pucks keep dropping out
Random drop out on all 3 pucks and printer problem showing up as not connected to modem
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Message posted on 07 May 2025 11:55 AM
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Re: Sky pucks keep dropping out
@Spey1 Are these connected by wifi? Have you checked the speeds being received at each puck? Open the netflix app, go to get help, run connection test.
Please also try the steps here https://www.sky.com/help/articles/broadband-diagnostic-start-t2
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 07 May 2025 12:00 PM
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Re: Sky pucks keep dropping out
Message posted on 20 Sep 2025 07:50 PM
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Re: Sky pucks keep dropping out
This isn't a helpful reply for which I apologise. I am getting the same problem - constant drop out despite new pucks - especially happens when trying to watch "catch up" eg F1 on demand. We only moved to Sky as Now was live or 24 hours later. It's very frustrating. Hence Im adding my comments as it shows it's not just a single household that has the same issue.
I'm tempted to cancel and go back to Now. I've reset pucks and router - v few devices on the network and puck is v close to TV. Any help gratefully received.
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