@Spey1 Are these connected by wifi? Have you checked the speeds being received at each puck? Open the netflix app, go to get help, run connection test.
Please also try the steps here https://www.sky.com/help/articles/broadband-diagnostic-start-t2
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
