Sky pucks freezing

[Polwood]

It's the worse piece if kit I ever bought , do not buy it it's garbage . I pay over 125 a month and also had to buy the pucks and they are a complete waste of money . If you want to watch sky uninterrupted keep the dish.    And that's with 900 m/s broadband. So it's not the network.   
DO NOT BUY THIS.   

[Carolmac50]

Thanks, I had no idea about this. I signed up with them back in September and I've had issues since day 1.  There are a lot of good tips here and I've tried every single one of them, even did a factory reset as a last resort earlier with no success.  I'll be phoning them in the morning to cancel, I've had enough.