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Discussion topic: Sky pucks crashing

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This message was authored by: Bobalus

Message posted on ‎14 Apr 2025 04:59 PM

Sky pucks crashing

Both of my sky pucks crash at least twice daily. You'll be midway through watching something and the image will freeze. Then about 2 minutes later the box restarts. It's been happening constantly for the last year. Any ideas what to try?

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This message was authored by: GD1

Message posted on ‎14 Apr 2025 05:04 PM

Re: Sky pucks crashing

Posted by a Superuser, not a Sky employee. Find out more

@Bobalus  It sounds like poor wifi causing the issue, on each puck open netflix, go to get help and run connection test, what speed is each puck reporting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Bobalus

Message posted on ‎14 Apr 2025 05:08 PM

Re: Sky pucks crashing

Thanks for that. One of them is showing 52.47Mbps

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