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Discussion topic: Sky puck

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This message was authored by: Yvonne101

Message posted on ‎16 Oct 2025 01:07 PM

Sky puck

Iv just received the sky package today I have got the broadband set up.  I plugged in the sky streaming and into the back of tv but it says downloading but still stays at 0% and does not move 

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Superuser
This message was authored by: Fothergill1

Message posted on ‎16 Oct 2025 02:20 PM

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Yvonne101 and welcome to the forum.  This has frequently happened and the general recommendation is to connect via an ethernet cable whilst setting up the puck.  You can revert to Wi-Fi after it is setup.

 

There is a help flow document for this exact issue HERE

 

 

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