@Jk52 Unless you are doing this under the guidance of Sky Technical support you should not do a full reset of the puck as this can mess up your account.
You can do a restart by unplugging the puck from the power for a few minutes and plug back in.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
